Debt Advice Online is a trading style of Fresh Finance Marketing Ltd. Fresh Finance Marketing Ltd operates an internal complaints procedure for handling any expression of dissatisfaction, whether oral or written, justified or not, relating to our services. A complainant may make a complaint via email, telephone or letter. Letter, sent via recorded delivery, is preferable. A complaint will be investigated by a person who was not directly involved in the matter which is the subject of the complaint and a written acknowledgement of a complaint shall be sent to the complainant, within 5 working days, illustrating the company complaints handling procedure
Please address your letter to the Complaints Manager at:Fresh Finance Marketing Ltd
1 Belgravia House
By phonePlease telephone us on 0161 476 9507 and ask for the Complaints Manager.
Our Complaints Procedure
If you have not received a final response letter from us within 8 weeks of the complaint date (stage 1) or you are dissatisfied with the decisions in our final response letter, you can:
The Financial Ombudsman.
Telephone:0800 804 7540
OrThe relevant regulatory body via the Insolvency Service Complaints Gateway at:
Address: IP Complaints, Insolvency Service, 3rd Floor, 1 City Walk, Leeds, LS11 9DA.
Telephone: The Insolvency Service Enquiry Line on 0845 602 9848 (Monday to Friday 8am to 5pm).